Questions & answers
Short, honest answers about how Mudan works.
How does the face scan work?
You take a photo of your face and answer a few short questions. The photo and your answers are sent through our secure server to Google's Gemini AI, which returns your skin report. The app asks your permission before the first time, and you can withdraw it any time in Profile → AI analysis permission. Your face photo isn't kept after the analysis — only the result is saved.
How do I sign in?
With your Google or Apple account. There's no phone-number sign-in and no SMS codes. We receive your name and email from that account.
Is this medical advice?
No. Scan results and product checks are AI-generated skincare guidance, not a diagnosis or treatment, and they can be wrong. If your skin is painful, infected or getting worse, see a dermatologist.
How does product scanning work?
Point your camera at a product's barcode or package. Mudan checks its ingredients against your skin and shows which ones suit you and which may cause problems. It's a helpful second opinion — always read the label too.
Are there daily limits?
Yes, to keep the service available for everyone: 2 face scans and 5 product scans per person per day, plus a limited number of assistant messages.
How can I pay?
With EVC Plus, Zaad or Sahal mobile money, processed by WaafiPay. You approve the payment on your own phone, and we never see or store your PIN. Prices are shown in US dollars.
Where do you deliver?
Delivery is currently within Mogadishu only. Your order is confirmed once payment succeeds. After you pay, call 0619626272 and ask us to deliver your products. Unpaid or declined orders are cancelled.
Something's wrong with my order. What do I do?
Email us at mudancare.support@gmail.com with your order details and the email you signed in with, and we'll help — including returns.
Is my data private?
We only share what's needed with the services that run the app: Supabase, Google (AI analysis), WaafiPay, Sentry (crash reports, without your name or photos) and our delivery staff for your order. We never use your face photo for advertising, and we don't sell your information. Privacy Policy →
How do I delete my account?
In the app, go to Profile → Delete account. It happens immediately and can't be undone. If you can't open the app, you can ask us by email instead. Account deletion →
Is the app in Somali?
Yes. The whole app — scans, reports, routine, shop and Insights — works in Somali and English, and you can switch at any time.
When can I download Mudan?
Mudan isn't on the App Store or Google Play yet. It's coming soon, and we'll link to it from this site as soon as it's live.
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